Compu-Bias meters are warranted against manufacturing defects in
materials and workmanship for the period of two (2) years from the date of
purchase. Probes carry a 90 day warranty. The warranty period starts on the
date of purchase. Service under this warranty must be obtained by returning the
unit (defective component) to Compu-Bias, or to an approved Compu-Bias
distributor. This warranty does not guarantee serviceability in or for any
application and will not include any incidental or consequential damage or loss
caused either directly or indirectly. Shipping cost to and from Compu-Bias or
to an approved servicing distributor are the responsibility of the
Modifications and/or Alterations Void any warranty.
This warranty does not cover acts of god, abuse, misuse, normal wear
and tear or use other than its original intention.
Probes are not typically repairable. Any defective probe must be
returned to Compu-Bias, or to an approved Compu-Bias distributor for inspection
before a warranty replacement can be issued. Probe cross shipment can be
accommodated by purchasing a replacement probe, returning the defective part
within fifteen (15) days. If it is found to be defective due to materials or
workmanship a refund minus shipping will be issued.
|Software update policy:
Software update notices will be posted on
this page along with instructions on how to obtain them. Software is updated at
the factory only. The normal return time will typically be 1-2 weeks. Updates
may contain new features, improvements or options. Updates will be available
without charge for the term of the warranty period. The customer is responsible
for all shipping charges.
Current Software Version is 7.4NS
|Returns & Cancellations:
If allowed, ALL returned or cancelled
purchases will be subject to a minimum 15% restocking fee PLUS any and all the
cost incurred in the handling, packaging/shipping and any costs of processing
any financial transactions regarding an order using credit cards, bank
transfers, PayPal or any other means used to convey payments. NO returns after
30 days. NO cancellations will be considered after 4 business days or after the
product has shipped. Returned items once shipped must be returned in unopened
as new condition before a refund is issued.
Shipping is typically based on weight, size, destination,
contractor and speed. In an effort to reduce costs to the customer we offer
flat rate shipping using either USPS or UPS. Items shipped outside the
Continental US and/or with special shipping considerations may have additional
shipping charges added. This includes PayPal buttons. We will email you if
there is additional charges or if the shipping exceeds the flat rate amount.
All shipped items have insurance if possible. If an item is lost in shipping a
replacement item will be shipped as soon as the claim is settled in accordance
with the details of the claim.